baji11 Privacy Policy

1 Personal Data We Collect

baji11 collects personal data through several channels: directly from you when you register or update your account, automatically as you use the platform, and in limited circumstances from third-party verification providers. The categories of data we collect are described below.

Data you provide directly

• Full name as it appears on your government-issued identification document.
• Date of birth, used to verify that you are at least 21 years of age as required under baji11's eligibility rules.
• Bangladesh mobile phone number, used for account verification, OTP delivery, and payment processing via bKash, Nagad, Rocket, or Upay.
• Email address, where provided, used for account notifications and support correspondence.
• A copy of your government-issued identification (e.g., National ID card, passport, or driving licence), requested during KYC (Know Your Customer) verification.
• Proof of address documentation, where required for enhanced verification.
• Payment information including your mobile wallet number and transaction references. baji11 does not store full payment credentials — all payment processing is handled directly by the relevant mobile financial service provider.
• Any information you voluntarily provide when contacting baji11 customer support, including the content of your support messages and any attachments you submit.

Data collected automatically

• IP address and approximate geographic location, used for fraud detection, regulatory compliance, and to confirm you are accessing baji11 from a permitted location.
• Device identifiers including device type, operating system version, browser type and version, and screen resolution.
• Session data including login timestamps, pages visited, time spent on each section, and features used during your session.
• Betting and gaming activity, including markets wagered on, bet amounts, game titles played, and transaction history within your baji11 account.
• Cookie and similar tracking technology data as described in Section 6 of this policy.

2 How We Use Your Personal Data

baji11 uses personal data only for clearly defined purposes. We do not process your data in ways that are incompatible with the purpose for which it was originally collected. The following table outlines our primary processing activities.

baji11 processes your personal data on one or more of the following legal grounds: (a) performance of a contract — processing is necessary to provide you with the baji11 service you have signed up for; (b) legal obligation — we are required to verify player identities and retain certain records; (c) legitimate interests — fraud detection, security, and platform improvement; and (d) consent — for optional marketing communications, which you may withdraw at any time.

3 Data Sharing and Third Parties

baji11 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment providers: Your mobile number and transaction reference are shared with your chosen mobile financial service (bKash, Nagad, Rocket, or Upay) solely to process your deposit or withdrawal. These providers operate under their own privacy policies and are bound by Bangladesh financial regulations.
• Game providers: When you play a game hosted by a third-party studio such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, or Spribe, your session data is processed by that provider's platform in order to deliver the game. Game providers act as data processors under contractual obligations to baji11.
• Identity verification services: Where baji11 uses a third-party KYC provider to assist with document verification, your identification data is shared with that provider under a strict data processing agreement. The provider does not retain your data after verification is complete.
• Fraud and security partners: Anonymised or pseudonymised device and behaviour data may be shared with fraud-detection technology providers to help identify and prevent account abuse and financial crime.
• Legal and regulatory disclosure: baji11 may disclose your personal data to competent authorities, law enforcement, or regulatory bodies where required to do so by applicable law or in response to a valid legal order. We will notify you of such disclosures where we are legally permitted to do so.

4 Data Retention

baji11 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required to comply with our legal obligations. The following general retention periods apply.

• Account registration data and KYC documents are retained for the full duration of your active account relationship with baji11 and for a minimum of five years following account closure.
• Transaction records, including deposit and withdrawal history, are retained for a minimum of five years to comply with anti-money-laundering record-keeping requirements.
• Betting and gaming activity logs are retained for three years from the date of the activity, unless a dispute or investigation requires longer retention.
• Customer support communications are retained for two years from the date of the last interaction in a given support thread.
• Cookie and session tracking data is retained for periods described in our cookie settings. Analytics data is typically retained in anonymised form for up to 24 months.

When personal data is no longer required and there is no legal obligation to retain it, baji11 will securely delete or anonymise it. Anonymised data that cannot be re-linked to any individual may be retained indefinitely for analytical purposes.

5 Data Security

baji11 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include the following.

• All data transmitted between your device and baji11 servers is encrypted using TLS/SSL technology. You will always see a secure connection indicator in your browser when accessing baji11.bio.
• Passwords and authentication credentials are stored using strong one-way hashing algorithms. baji11 staff cannot view your password in plain text.
• Access to personal data within baji11 is restricted on a need-to-know basis. Staff with access to sensitive player data are subject to confidentiality obligations.
• baji11 conducts regular security reviews of its platform infrastructure to identify and remediate potential vulnerabilities before they can be exploited.
• Two-factor authentication via OTP is used at login and for sensitive account actions such as withdrawal requests.

While baji11 takes every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security. You are responsible for keeping your own login credentials confidential and for logging out of your account after each session, particularly on shared or public devices. If you suspect any unauthorised access to your account, contact our support team immediately.

6 Cookies and Tracking Technologies

baji11 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. A cookie is a small text file placed on your device by the baji11 website. The types of cookies we use are as follows.

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies that keep you logged in as you navigate between pages. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: Used to remember your preferences, such as your preferred payment method or display settings, so you do not need to re-enter them on every visit.
• Analytics cookies: Used to collect anonymised information about how visitors interact with baji11, including which pages are visited most frequently and where users encounter errors. This data helps us continuously improve the platform.
• Security cookies: Used to detect fraudulent activity, bot traffic, and other forms of abuse. These cookies help baji11 protect player accounts and maintain platform integrity.

You may control cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in or using core platform features. Disabling functional or analytics cookies will not prevent you from using baji11 but may affect your experience.

7 Marketing Communications

baji11 may send you promotional communications about new games, cricket betting markets, BPL and IPL season offers, bonus promotions, and seasonal campaigns such as those tied to Eid or Pohela Boishakh. We will only send marketing messages to players who have opted in to receive them during registration or through their account settings.

• You may opt out of marketing communications at any time by updating your notification preferences in your account settings, or by contacting support at [email protected] with a request to unsubscribe.
• Opting out of marketing messages does not affect transactional notifications such as deposit confirmations, withdrawal updates, and OTP codes, which are required for the operation of your account.
• baji11 will process your opt-out request within five business days. You may continue to receive marketing messages during this processing window.

8 Your Data Rights

As a baji11 player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. baji11 will respond to all data rights requests within 30 days of receipt.

9 Minors and Age Verification

The baji11 platform is strictly intended for adults aged 21 and above. baji11 does not knowingly collect personal data from persons under the age of 21. If you believe that a minor has registered an account on baji11, please contact our support team immediately so that the account can be investigated and closed, and any deposited funds returned.

baji11 uses age verification checks during the account registration process and reserves the right to request documentary proof of age at any stage of the account lifecycle. Accounts where age verification cannot be completed will be suspended until the required documentation is provided.

10 Changes to This Policy

baji11 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will notify registered players via the platform notification system or by message to the mobile number associated with your account.

The date at the top of this page always reflects the most recent revision. We encourage you to review this policy periodically. Continued use of the baji11 platform following publication of an updated Privacy Policy constitutes acceptance of the revised terms.

For any questions, concerns, or data rights requests relating to this Privacy Policy, please contact: [email protected] — please copy and paste this address into your email client, as it is displayed as plain text only.